Shipping policy
Last updated: August 4, 2026
Order Confirmation
When you place an order, we pre‑authorise your card but do not charge it immediately. We first verify stock availability with our supplier. If the item is available for immediate dispatch, we process the payment and ship your order. If there is a delay (for example, if an item is on backorder), we cancel the pre‑authorisation and contact you with an update.
Delivery Information
In‑stock items are processed and dispatched within 2 working days. Once shipped, you will receive an email with tracking details. Delivery typically takes 7–14 business days via our supplier network. If you have not received tracking information within 5 working days, please contact us at sales@dirashomesandlifestyle.co.uk and we will be happy to help.
Delivery timeframes are summarised below:
| Service | Processing Time | Delivery Time |
|---|---|---|
| Standard Delivery | Within 2 working days | 7–14 business days |
| Next Working Day* | Same day (orders before 12pm) | Next working day (Mon–Fri, excluding bank/public holidays) |
* Orders placed on a weekend or bank holiday will be delivered on the second working day after the off‑period (e.g. an order placed on Saturday will be delivered on Tuesday).
Deliveries are carried out by our transport, independent carriers, or the manufacturers themselves. Some orders may arrive in more than one consignment. Whilst we make every reasonable effort to deliver promptly, we cannot be held responsible for delays beyond our control (e.g. traffic problems, manufacturer stock shortages, or manufacturing delays). We will keep you informed as soon as we become aware of any such issues.
Returns & Cancellations
We do not accept returns for change of mind. All sales are final.
We do not accept order cancellations once an order has been placed. Please ensure you order precisely what you require. If you are unsure, contact us before placing your order – we will be happy to assist.
Damaged Items
If your item arrives damaged, we will supply replacement parts free of charge. Damage must be reported within 5 days of delivery and prior to assembly. Please email us at sales@dirashomesandlifestyle.co.uk with your order reference number and clear photographs of the damage.
We are unable to accept or process claims for damage once an item has been partially or fully assembled. Items sent back to us without first requesting a return will not be accepted.
Missing Parts
Any missing parts must be reported within 5 days of delivery and prior to assembly. Email us immediately at sales@dirashomesandlifestyle.co.uk. Replacement parts will be sent out free of charge once the missing parts have been reported in accordance with our terms.
Checking Items on Arrival
We strongly recommend that you thoroughly inspect the goods before signing the delivery acceptance slip. In the unlikely event of obvious damage during transit, please write “DAMAGED” on the delivery slip and make a note of the problem.
If inspection is not possible before signing, please write “UNCHECKED” on the delivery slip and accept the goods. Within 5 days of receiving your order, you agree to open all boxes and thoroughly examine all items before any installation or fitting takes place, and notify us immediately of any damages, faults, shortages, or errors.
Depending on the issue, we may ask you to confirm details in writing and provide photographs. We will then take the best course of action to resolve the issue as quickly as possible – this may involve sending a replacement part, arranging an engineer visit, or replacing the whole item if necessary.
We cannot refund or exchange items that are signed for, where damage is not reported within 5 working days of delivery, and then subsequently reported after that period. Damage that could have been identified on a reasonable initial inspection (e.g. dented or scratched exterior panels) will not be accepted. This does not affect your statutory rights.
If someone else signs for the goods on your behalf, you agree to advise them to check the items, and you accept full responsibility for any loss or damage if they sign without checking.
Delivery Access
You must inform us of any conditions that may affect delivery access – for example, flights of stairs, low bridges, narrow lanes, or other restrictions. We reserve the right to refuse delivery if the delivery company determines that it is unsafe to proceed. In such cases, you may choose to have the products left on the ground floor / within the property, or the products will be taken away and any failed delivery charges incurred will be passed on to you.
For deliveries to UK locations outside the mainland, or where access is not straightforward, additional delivery charges may apply – please contact us for further information.
Installation Information
The prices quoted are for purchase and delivery of products and do not include any installation or fitting services. We cannot accept liability for damages or errors if goods have been fitted or used.
We strongly advise that you do not book plumbers, contractors, or installers until your goods have arrived and been thoroughly checked. We are not liable for any plumber or contractor costs, consequential loss, or compensation in any way.
Please note that dimensions are specified with a tolerance and may vary by product. We always recommend that you wait for your purchase(s) to arrive before making any changes to your space.
Business Disclaimer
Diras is an outlet for high‑quality brands and is not the brand itself. All products are sourced from authorised suppliers and are genuine.
Contact Information
If you have any questions about shipping or need to report an issue, please contact us:
Email: sales@dirashomesandlifestyle.co.uk
Phone: (+44) 7709 309725
We aim to respond to all enquiries within 1–2 working days.
Last updated: August 4, 2026