Shipping policy

Order Confirmation

When you place an order, we’ll pre-authorise your card but won’t take payment immediately. We’ll first check with our supplier to confirm the item is available for immediate shipment. Once confirmed, we’ll process your payment and dispatch your order straight away.

If there’s a delay (for example, if an item is on backorder), we’ll cancel the pre-authorisation and contact you with an update.

Delivery and Returns 

If your item is in stock, we aim to charge your card and dispatch your order within 2 working days. Once shipped, you'll receive an email providing you with details of your delivery.

Shipping processing time varies by brand due to the differential properties of the brands' preferred freight carriers. Once shipped, items usually arrive withing 7 to 14 business days. All of our orders are shipped via our supplier(s). 

If you haven’t received tracking details within 5 working days, please contact us at sales@dirashomesandlifestyle.co.uk and we’ll be happy to help.

Our policy lasts 14 days. If 14 days have gone by since your package delivery, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must fall under these guidelines:

●     In the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

●     Damaged.

●     Non-working state.

●     Product never arrived to customer (Diras will verify).

Customer must notify within 7 days of delivery.

To start a return, you can contact us at sales@dirashomesandlifestyle.co.uk. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

To complete your return, contact our Customer Support Staff at sales@dirashomesandlifestyle.co.uk within 14 days of delivery.

DISCLAIMER

Diras is an outlet for High Quality brands and are not the brand itself.